Privacy notice.

ISOLID LIMITED is the controller responsible for the personal information described in this notice.

ISOLID LIMITED is registered in England and Wales under company number 08556624. Our registered office is Albany House, Claremont Lane, Esher, Surrey, KT10 9FQ.

If you have a question about how we use your personal information, you can contact us through our contact page.

If you contact us or submit an enquiry through this website, we may collect your name, work email address, organisation, the nature of your enquiry and any information you choose to include in your message.

When you use the website, limited technical information may also be processed as part of operating and securing the service. This may include your IP address, browser or device information and details of requests made to the website.

We use the information you provide to respond to your enquiry, discuss our services and communicate with you about the work you have asked us about.

If you become a customer, we may also use relevant information to provide and manage our services and maintain appropriate business records.

Limited technical information may be processed where necessary to operate, maintain and protect our website and information systems.

We normally process information submitted through our contact form on the basis of our legitimate interests in responding to business enquiries and communicating about our services.

Where you ask us to take specific steps with a view to entering into a contract, or where you become a customer, we may process information where this is necessary to take those steps or to perform our contract with you.

We may also process information where necessary to meet legal obligations that apply to us. Limited technical information is processed on the basis of our legitimate interests in operating and protecting our website and information systems.

We do not sell personal information.

When you submit our contact form, we use Twilio SendGrid to deliver your enquiry to us by email. SendGrid processes the information contained in your enquiry for the purpose of transmitting the message and may retain limited information relating to its delivery.

We also use service providers to operate our business and technology, including website hosting, email and cloud services. These providers may process personal information where this is necessary to provide their services to us.

We may disclose personal information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

Some of the technology and cloud services we use may process personal information outside the United Kingdom, including services provided by Twilio SendGrid.

Where personal information is transferred internationally, we use appropriate safeguards or transfer mechanisms recognised under applicable UK data protection law.

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected.

This may include the time needed to respond to an enquiry, maintain an appropriate record of our relationship with you, provide services and meet relevant legal, accounting or regulatory requirements.

The appropriate retention period therefore depends on the nature of the information and our relationship with you.

UK data protection law gives you rights over your personal information. Depending on the circumstances, these may include the right to access your information, have inaccurate information corrected, request deletion or restriction of processing, receive certain information in a portable format, and object to particular uses of your information.

Where we rely on legitimate interests, you have the right to object to that processing in certain circumstances.

If you would like to exercise one of your data protection rights, please contact us. We may need to confirm your identity before responding to a request.

We do not currently use cookies for advertising, behavioural tracking or website analytics.

If we introduce technologies that use non-essential cookies in the future, we will update this notice and provide appropriate information and choices before those cookies are used.

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

No method of transmitting or storing information can provide absolute security, but we take reasonable measures appropriate to the nature of the information we process.

If you have a question or concern about how we use your personal information, please contact us so that we can try to resolve it.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.

We may update this privacy notice from time to time to reflect changes to our services, technology or legal requirements. The date at the top of this page shows when it was last updated.